Dubai Police has arrested a gang that specialises in impersonating employees of the Consumer Rights Protection Department in order to gain access to people's bank details through the UAE PASS app.
Dubai Police explained that the gang used sophisticated fraudulent techniques to convince victims to share confidential information, particularly bank card details before illegally withdrawing money from the victims’ accounts without their knowledge.
The callers typically request that victims update their details on digital identity platforms or share confidential banking information, including bank card numbers, CVV codes, and one-time passwords (OTPs). Dubai Police stressed that anyone requesting such sensitive information is a fraudster attempting to access the victim’s bank account.
The Anti-Fraud Centre confirmed that a dedicated task force was formed to locate and apprehend the suspects. The team successfully identified their whereabouts and arrested them in possession of electronic devices used to carry out the fraudulent operations.
Dubai Police urged all community members not to share personal or confidential data under any circumstances with unknown individuals or callers, even if they claim to represent official or banking entities under the pretext of “updating information.”
The Anti-Fraud Centre at the General Department of Criminal Investigation in Dubai Police has issued a warning to the public against responding to phone calls from individuals falsely claiming to represent official authorities.
It urged the public not to disclose personal or banking information over the phone, report suspicious calls immediately, and report cyber fraud cases by visiting the nearest police station or through the dedicated “eCrime” platform at www.ecrime.ae.
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